Job Description
Role Summary:
We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services . This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies.
Key Responsibilities:
Contact Flow Development:
Design, develop, and maintain voice and chat contact flows in Amazon Connect.
Implement serverless functions using AWS Lambda (Node.js, Python, or Java).
Incorporate Amazon Lex for conversational chatbot functionality.
System Integration:
Connect Amazon Connect with internal systems and third-party tools using APIs, S3 , DynamoDB , and API Gateway .
Support integrations with CRMs like Salesforce or ServiceNow .
Configuration & Optimization:
Set up routing profiles, queues, and agent hierarchies.
Analyze usage data and feedback to improve system performance and call flows.
Monitoring & Maintenance:
Use CloudWatch for logging, monitoring, and alerting.
Troubleshoot production issues and ensure platform reliability.
Documentation & Collaboration:
Maintain up-to-date documentation for all integrations and flows.
Work with QA, DevOps, and product teams to deliver high-quality solutions.
Required Qualifications:
1–3 years of experience in software development or cloud engineering.
Some hands-on exposure to Amazon Connect or similar contact center technologies.
Familiarity with AWS Lambda , Lex , S3 , DynamoDB , and API Gateway .
Basic programming knowledge in Node.js , Python , or JavaScript/TypeScript .
Understanding of CI/CD pipelines , Git, and Infrastructure-as-Code (CloudFormation or CDK).
Strong analytical and communication skills.
Willingness to learn and receive training on Amazon Connect.
Preferred Qualifications:
AWS Certified Developer or AWS Cloud Practitioner certification.
Experience with Salesforce Service Cloud Voice or similar CRM integrations.
Understanding of telephony, IVR, and ACD systems.
Familiarity with Agile/Scrum development environments.
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