Job Description
Description:
The Respiratory Therapist 2 sets up and demonstrates required medical equipment to patients. Responsible for delivering respiratory and other equipment and providing service to a patient in clinics, virtually, in the home or at other medical facilities as needed. The Respiratory Therapist 2 provides patient support through in person and virtual coaching, education, and Respiratory Assessments utilizing both face to face encounters and telephone communications. The expectation of this position is to provide a first class patient experience, with every patient interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meets one on one with patients to explain, demonstrate/set up PAP and Ventilation equipment, mask refits and troubleshoots issues regarding patient’s therapy and adherence to therapy
• Takes calls per on-call schedule, including answering any message within 30 minutes. Responds physically to after hour’s service requests within the assigned service area within 2 hours
• Performs vent set ups and vent checks for non-invasive ventilation patients as scheduled
• Answers inbound phone calls and makes outbound coaching phone calls to patients
• Makes patient notes in Brightree system as required by company policy and current health care standards
• Is a knowledgeable resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate, for both patients and staff
• Serves as an advocate for the patient and acts as a liaison with other members of the healthcare team, as required
• Contacts physician and/or necessary healthcare team member regarding orders, complications, and recommendations
• Instructs patients, caregivers, physicians and physician’s staff on the proper use of respiratory equipment, necessary cleaning requirements and home safety issues during initial set-up and at any additional follow-up calls
• Follows and maintains state laws requiring appropriate licensure for Respiratory Therapist
• Accurately enters and creates patient orders in the Brightree computer system
• Cleans, checks and maintains medical equipment
• Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting, downloading of data and testing of equipment
• Occasional travel to and working in other Company offices may be required
• Must be knowledgeable in Patient Rights and Responsibilities
• Work mandatory overtime and on-call as scheduled
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